We’re moving to a voice-first world. Recently Voicebot published a report indicating that voice assistant users on smartphones rose 11 percent between 2018-2020; and daily…
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“If design is responsible for the user experience, and that’s what we’re accountable for, then we need to be thinking about that up front. It…
Against all odds, Airbnb is poised to grow. The COVID-19 pandemic pushed the company to the brink of collapse earlier in 2020. But Airbnb booking…
A new era of human-centered convenience has arrived, and it’s not going away. In 2020, the on-demand economy has become an unpredictable one, thanks to…
I was two weeks into teaching this fall’s Mindful Product Management class at Northwestern when a student asked a question that has had a big…
Even as the COVID-19 pandemic roils the retail industry, Target and Walmart look like they’re doing just fine. In fact, at the moment, they’re thriving….
What’s the key to creating a lovable customer experience? This is one of the most compelling questions in business today. After all, Brian Solis, author…
Image Source: Mirror Innovators make bold moves during hard times. That’s what activewear retailer Lululemon did by acquiring fitness startup Mirror for $500 million, one of the…
How might we make online learning more bearable and even lovable for students and faculty accustomed to the dynamic of in-person instruction? This was a…
I am a big fan of OXO home products. The brand began as a line of kitchen tools and has since expanded to products for every room…
