We’re moving to a voice-first world. Recently Voicebot published a report indicating that voice assistant users on smartphones rose 11 percent between 2018-2020; and daily…
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The business-to-business (B2B) industry has been known to be a laggard when compared to business-to-consumer (B2C) experiences. But should they even be compared? What really…
This year’s Voice Global Conference went virtual like many of the conferences and events this year . . . and as we all know, it’s…
Over the past few years, the technology titans have positioned voice assistants as enterprise utilities. In September 2018, Microsoft released a platform to build company-specific skills for…
As we were putting the finishing touches on our new white paper, Creating a Voice-Based Product with a Design Sprint, COVID-19 hit hard. We all…
How big will voice-based interfaces become in 2020, and how will we use voice differently? This question is on the minds of behavioralists, technologists, and…
As people everywhere have sheltered in place at their homes during the COVID-19 pandemic, we’ve learned something quickly: we all crave the human connection, and…
Crises lead to behavioral change, both short-term and long(er) term. Today’s temporary response to disruption can become tomorrow’s new norms or even habits. Those behavioral…
Image Source: Google Last year, I blogged about how businesses need to design products that build emotional trust. In a November post, I wrote, “As…
The annual CES event in Las Vegas was barely under way when Amazon made a major announcement with implications for a voice-first world: new voice-based products and solutions that…
