Mayo Clinic, one of the pioneers of voice in the health care space, built an Alexa-enabled program to deliver first aid instructions. Northwell Health is preparing to put Alexa in...
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Recently, a number of business colleagues have asked me about how to leverage Chinese social media apps to get their brand better exposure in China’s large consumer market. To most...
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Here it is: Ask “why?” often. Why ask why? It’s a powerful question for multiple reasons. Why brings understanding, purpose, and motivation. How? Why unlocks valuable information from customers, clients, and...
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I recently had the opportunity to visit Paris for some client work. Over the weekend, I enjoyed a lot of what Paris offers: unbelievable food, even better wine, and captivating...
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Magic Leap was recently the subject of a scorching article by Brian Merchant of Gizmodo, “The Magic Leap Con,” which dismissed the company as an overhyped vaporware vendor. He’s neither...
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Macy’s gave investors every reason to cheer when the retailer announced fiscal third-quarter earnings early morning November 14. The fabled department store chain beat analysts’…
Industrial Designer Dieter Rams is known for saying that “good design is as little design as possible.” In a new documentary by Gary Hustwit, Rams, Dieter Rams…
The rapid escalation of voice-based interfaces is challenging businesses to understand a new world in which consumers rely on their voices to get what they want. For example, now we...
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The use of a design sprint with a governmental body can serve a higher purpose of improving the lives of millions of people. A case in point: the Office of...
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Anyone who believes in the value of rigorous research should be willing to listen to contrarians – those who challenge the value of researching customers’…
