In every good action movie, there comes a scene in which the hero gets cornered in a seemingly impossible situation — but they escape by…
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Businesses are under enormous pressure to sense and respond to rapid shifts in consumer values and behavior affected by the COVID-19 pandemic. Meanwhile consumers have…
How do you research and design products that evolve constantly? This is an increasingly popular question as businesses release products that rely on artificial intelligence…
As we were putting the finishing touches on our new white paper, Creating a Voice-Based Product with a Design Sprint, COVID-19 hit hard. We all…
How big will voice-based interfaces become in 2020, and how will we use voice differently? This question is on the minds of behavioralists, technologists, and…
As people everywhere have sheltered in place at their homes during the COVID-19 pandemic, we’ve learned something quickly: we all crave the human connection, and…
Crises lead to behavioral change, both short-term and long(er) term. Today’s temporary response to disruption can become tomorrow’s new norms or even habits. Those behavioral…
During these trying times, the world is learning together how to collaborate remotely. Working effectively across time and space is challenging under normal circumstances, and…
Image Source: Newsweek Roughly nine months ago I wrote “What’s your product rain delay plan?” and offered some opinions on how business should (and some…
Video conferencing tool Zoom has become indispensable for businesses and people adapting to a new reality of social distancing. But why did Zoom become “the…
