Image Source: Google Last year, I blogged about how businesses need to design products that build emotional trust. In a November post, I wrote, “As…
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How does a company empower its people to bring their whole selves to work? “Being your whole self is having the courage to take risks, speak…
Delta Air Lines seeks to redefine the flying experience through technology. And the $44 billion company will need a strong experience ecosystem to realize its ambitions….
China is a potentially lucrative market for western businesses, but it’s also a challenging one. Even mighty Amazon has retreated from China after attempting to launch products there. For companies to gain...
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Voice technologies are one of the big opportunities for brands. But lovable and voice are not yet synonymous. Maybe you see an opportunity or a problem to solve, how do...
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I’m a huge fan of baseball. More specifically, I’m a fan of live baseball games. The grilled hot dogs, the cold beer, the lush grass,…
Donald Norman, a powerful figure in the history of user experience design, recently triggered some heated conversation when he published a provocative article, “Why I…
We have a new wild west. Awhile back it was mobile. Then it was social media. Now voice is our wild west. Why is that?…
The more we use voice assistants and the smarter they get, the more we will see screens as frustrating. It’s a natural part of innovation…
Embracing the voice-first world requires designers to conceive of new ways to research how people interact with devices. And sometimes those new ways have nothing…
