“If design is responsible for the user experience, and that’s what we’re accountable for, then we need to be thinking about that up front. It…
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Headspace is experiencing heady times as recent news events attest. And businesses can learn a lot from the company’s success. The News Headspace, the successful…
What’s the key to creating a lovable customer experience? This is one of the most compelling questions in business today. After all, Brian Solis, author…
Recently I co-hosted a webinar, “Voice Devices and Beyond in the Classroom.” As the title implies, the content focused on the benefits and challenges of…
Amazon recently published a patent that demonstrates augmented reality’s potential for solving business problems. The patent, “augmented reality assisted deliveries,” is for an application that…
Voice technologies are one of the big opportunities for brands. But lovable and voice are not yet synonymous. Maybe you see an opportunity or a problem to solve, how do...
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I’m a huge fan of baseball. More specifically, I’m a fan of live baseball games. The grilled hot dogs, the cold beer, the lush grass,…
High-growth companies share one thing in common. Regardless of who their customers are, their business model, and the type of product or industry they’re operating in, they all make a...
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The more we use voice assistants and the smarter they get, the more we will see screens as frustrating. It’s a natural part of innovation…
In the digital age, how does a business engage people offline in a meaningful way – especially at a time when attention spans are shorter, and your customers are probably...
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