A crisis can create an opportunity to innovate, and we’re certainly seeing this reality play out with last mile delivery. In 2020, the Covid-19 pandemic…
Continue Reading
Against all odds, Airbnb is poised to grow. The COVID-19 pandemic pushed the company to the brink of collapse earlier in 2020. But Airbnb booking…
A new era of human-centered convenience has arrived, and it’s not going away. In 2020, the on-demand economy has become an unpredictable one, thanks to…
The business-to-business (B2B) industry has been known to be a laggard when compared to business-to-consumer (B2C) experiences. But should they even be compared? What really…
Even as the COVID-19 pandemic roils the retail industry, Target and Walmart look like they’re doing just fine. In fact, at the moment, they’re thriving….
What’s the key to creating a lovable customer experience? This is one of the most compelling questions in business today. After all, Brian Solis, author…
Image Source: Mirror Innovators make bold moves during hard times. That’s what activewear retailer Lululemon did by acquiring fitness startup Mirror for $500 million, one of the…
