Video conferencing tool Zoom has become indispensable for businesses and people adapting to a new reality of social distancing. But why did Zoom become “the…
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“We are entering a Golden Age of product design.” Those were the words that MasterClass cofounder Aaron Rasmussen used to describe the influence designers are…
These are exciting times for businesses interested in exploring the potential of artificial intelligence. But they are daunting times as well. Although it’s easy to…
Over the past several months, I’ve been honored to teach several design sprint workshops in conjunction with the Chicago Connectory. These workshops have given me a first-hand understanding…
Image Source: Google Last year, I blogged about how businesses need to design products that build emotional trust. In a November post, I wrote, “As…
Delta Air Lines seeks to redefine the flying experience through technology. And the $44 billion company will need a strong experience ecosystem to realize its ambitions….
Recently I co-hosted a webinar, “Voice Devices and Beyond in the Classroom.” As the title implies, the content focused on the benefits and challenges of…
As products become smarter, designers need to learn how to build products that forge not only functional trust but emotional trust. Businesses like Amazon have…
It’s never been more important to design digital products for trust. Consumers are being asked to allow smart digital products such as voice assistants to…
China is a potentially lucrative market for western businesses, but it’s also a challenging one. Even mighty Amazon has retreated from China after attempting to launch products there. For companies to gain...
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