Delta Air Lines seeks to redefine the flying experience through technology. And the $44 billion company will need a strong experience ecosystem to realize its ambitions….
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Recently I co-hosted a webinar, “Voice Devices and Beyond in the Classroom.” As the title implies, the content focused on the benefits and challenges of…
As products become smarter, designers need to learn how to build products that forge not only functional trust but emotional trust. Businesses like Amazon have…
It’s never been more important to design digital products for trust. Consumers are being asked to allow smart digital products such as voice assistants to…
China is a potentially lucrative market for western businesses, but it’s also a challenging one. Even mighty Amazon has retreated from China after attempting to launch products there. For companies to gain...
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Apple’s September 10 special event once again triggered speculation that the company was going to unveil an augmented reality headset that would (finally) usher in a big breakthrough for AR....
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In recent years, the concept of co-creation has captured the imagination of product teams across multiple industries. Our understanding of co-creation is changing as co-creation…
I’m a huge fan of baseball. More specifically, I’m a fan of live baseball games. The grilled hot dogs, the cold beer, the lush grass,…
Donald Norman, a powerful figure in the history of user experience design, recently triggered some heated conversation when he published a provocative article, “Why I…
Image Source: Microsoft Immersive reality experiences such as augmented reality, mixed reality, and virtual reality continue to gain inroads as practical tools for performing complex…
