Businesses are under enormous pressure to sense and respond to rapid shifts in consumer values and behavior affected by the COVID-19 pandemic. Meanwhile consumers have…
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How do you research and design products that evolve constantly? This is an increasingly popular question as businesses release products that rely on artificial intelligence…
As people everywhere have sheltered in place at their homes during the COVID-19 pandemic, we’ve learned something quickly: we all crave the human connection, and…
Video conferencing tool Zoom has become indispensable for businesses and people adapting to a new reality of social distancing. But why did Zoom become “the…
“We are entering a Golden Age of product design.” Those were the words that MasterClass cofounder Aaron Rasmussen used to describe the influence designers are…
These are exciting times for businesses interested in exploring the potential of artificial intelligence. But they are daunting times as well. Although it’s easy to…
Over the past several months, I’ve been honored to teach several design sprint workshops in conjunction with the Chicago Connectory. These workshops have given me a first-hand understanding…
Image Source: Google Last year, I blogged about how businesses need to design products that build emotional trust. In a November post, I wrote, “As…
Delta Air Lines seeks to redefine the flying experience through technology. And the $44 billion company will need a strong experience ecosystem to realize its ambitions….
Recently I co-hosted a webinar, “Voice Devices and Beyond in the Classroom.” As the title implies, the content focused on the benefits and challenges of…
